1. Scope, Definitions
The following general terms and conditions apply to all deliveries between us (CIAO.LUMA) and a consumer (customer) in the version valid at the time of the order. Deviating general terms and conditions of the customer are not recognized unless the provider expressly agrees to their validity in writing.
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity (§ 13 BGB). According to Section 14 of the German Civil Code (BGB), an entrepreneur is any natural or legal person or legal partnership who, when concluding the contract, is exercising their commercial or independent professional activity.

2. Conclusion of Contract
The offers in our online shop (www.ciaoluma.com) are non-binding and not a legally binding contract offer, but a non-binding invitation to the consumer to order goods.
By placing an order in the online shop, the customer makes a binding offer to purchase the product in question.
Upon receipt of the offer, we will immediately send the customer a confirmation of receipt of the offer. With this we accept the offer.
In the case of the conclusion of a contract, the contract comes with:

Stephanie Lindner
Gaussstrasse 198a
22765 Hamburg

3. Delivery, Availability of Goods

All items are made by hand in Hamburg after receipt of the order. In some cases, individual wishes of the customer can be taken into account, who leave them in the comment field during the order. Accordingly, all products can be shipped within 7-9 days. The deadline for delivery begins on the day after the conclusion of the contract.

If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day.
We would like to refrain from partial deliveries, unless the customer expressly requests this by requesting them from us by e-mail. The additional shipping costs incurred are borne by the customer himself.
If none of the products selected by the customer are available at the time of the customer's order, the provider will notify the customer of this immediately in the order confirmation. If the product is permanently unavailable, the provider will refrain from a declaration of acceptance. A contract is not concluded in this case.

4. Retention of title
The delivered goods remain the property of CIAO.LUMA until they have been paid for in full.

5. Prices, Shipping Costs and Payment
The stated prices are the total price plus shipping costs.
According to § 19 UStG no sales tax is charged and consequently not shown (small business status).
The shipping costs incurred are given to the customer in the order form and are to be borne by the customer, unless the customer makes use of his right of withdrawal.
The provider bears the shipping risk if the customer is a consumer.
In the event of a cancellation, the customer has to bear the costs of the return. Deviating from this, the customer does not bear any shipping costs if the ordered goods have been delivered incorrectly or defective.
The consumer has the option of paying by PayPal or credit card.

6. Warranty
If the delivered goods can be proven to have a material defect, the customer can first request us to remedy the defect or to deliver goods free of defects. We can refuse the type of supplementary performance chosen by the buyer if this is only possible with disproportionate costs.
The warranty period is 3 months from delivery.
If the customer is an entrepreneur, defects must be reported to the provider in writing immediately, but no later than two weeks after delivery, in order to ensure that the customer's claims for defects are maintained. The defective items are to be kept ready for inspection by the provider in the condition in which they were at the time the defect was discovered.
The customer only receives an additional guarantee if the provider has expressly given this in the order confirmation for the respective article.

7. Industrial Property Rights and Copyrights
The customer is not permitted to make copies of the goods.

8. Right of withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason. The cancellation period begins on the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you have to

Stephanie Lindner
Gaussstrasse 198a
22765 Hamburg
Email: ciao@ciaoluma.com

by means of a clear statement, such as a letter sent by post or email, of your decision to withdraw from this contract.

Consequences of the withdrawal:

If you withdraw from the contract, we will have all payments received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us) immediately and to be repaid at the latest within 14 days from the day on which we received notification of your cancellation of the contract. For the repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You have to send the goods back to us immediately and in any case no later than 14 days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

If you want to cancel the contract, please provide the following information and send it back with the goods:


Stephanie Lindner
Gaussstrasse 198a
22765 Hamburg
Email: ciao@ciaoluma.com

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*)

- Ordered on (*) / received on (*)

- Name of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only if this is communicated on paper)

- Date

9. Data Protection

The customer agrees to the storage of personal data as part of the business relationship with the provider, in compliance with data protection laws, in particular the BDSG and the GDPR. A transfer of data to third parties does not take place unless this is necessary for the execution of the contract.

If the customer transmits the data from third parties, the latter assures that he has obtained the consent of the third party and releases the provider from any claims in this regard.

The rights of the customer or the person affected by the data processing arise in detail from the following standards of the GDPR:

Article 7 Paragraph 3 - Right to withdraw consent under data protection law

Article 15 - Right of access of the data subject, right to confirmation and provision of a copy of personal data

Article 16 - Right to rectification

Article 17 - Right to cancellation ("right to be forgotten")

Article 18 - Right to restriction of processing

Article 20 - Right to data portability

Article 21 - Right to object

Article 22 - Right not to be subject to a decision based solely on automated processing, including profiling

Article 77 - Right to lodge a complaint with a supervisory authority

In order to exercise the rights, the customer or the person concerned is asked to contact the provider by email or, in the event of a complaint, to the competent supervisory authority.